The Certified Insurance Service Representatives (CISR) designation program is a nationally recognized educational program for customer service representatives. This practical program includes 9 courses focused on minimizing E&O claims and understanding and analysis of risks and exposures. Some working knowledge of the applicable policies is required.

Big I Tennessee Members receive a discounted rate on all CISR courses. Browse our education calendar to view upcoming CISR courses for Tennessee members. 

CISR courses are offered as a single day webinar. 

The CISR Program is an intermediate-level insurance education program, and participants should have a working knowledge of the applicable policies that are covered in the program courses. To meet the requirements for the designation, CISR participants must complete and pass the corresponding examination of five of nine courses offered in the program. They have three calendar years after the year they passed their first examination to complete the designation.

The complete list of CISR courses include:

• Agency Operations
• Commercial Casualty I
• Commercial Casualty II
• Elements of Risk Management
• Insuring Commercial Property
• Insuring Personal Auto Exposures
• Insuring Personal Residential Property
• Life & Health Essential
• Other Personal Lines Solutions

For more information, contact Nick Field - nicholas@bigitn.org or 615-515-2606